Last updated: [30/8/2026]

At MOUSSÉA, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order, contact us or otherwise interact with MOUSSÉA.

INFORMATION WE COLLECT

When you use our website or place an order, we may collect information including your:

• Name
• Email address
• Contact number
• Billing and delivery address
• Order and purchase information
• Account information, if you create an account
• Communications with us
• Website usage and device information, such as IP address, browser type and cookies

Payment information may be collected and processed by our third-party payment service providers. MOUSSÉA does not directly store your complete credit or debit card details.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process, fulfil and deliver your orders
• Process payments and transactions
• Provide order confirmations, shipping updates and customer support
• Manage your MOUSSÉA account
• Respond to enquiries, requests or complaints
• Improve our website, products and customer experience
• Prevent fraudulent or unauthorised transactions
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have agreed to receive them

ORDER & DELIVERY INFORMATION

To fulfil your order, certain information such as your name, contact number and delivery address may be shared with service providers involved in processing and delivering your purchase.

This may include our courier partners, such as DHL and Ninja Van, as well as other service providers necessary to complete your order.

These parties receive only the information reasonably necessary to perform their services.

PAYMENT INFORMATION

Payments made through the MOUSSÉA website may be processed by third-party payment providers.

Your payment information is handled according to the security and privacy practices of the relevant payment provider. We generally do not receive or retain your complete payment card information.

MARKETING COMMUNICATIONS

If you choose to subscribe to our mailing list or marketing communications, we may use your email address to send you information about MOUSSÉA products, launches, offers and updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.

Transactional communications relating to an order you have placed may still be sent where necessary.

COOKIES

Our website may use cookies and similar technologies to enable essential website functions, remember your preferences, understand how visitors use our website and improve your browsing experience.

Some cookies may also be provided by third-party services used on our website.

You may manage or disable cookies through your browser settings, although certain parts of the website may not function correctly as a result.

HOW WE PROTECT YOUR INFORMATION

We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes and meeting applicable legal, accounting or regulatory requirements.

YOUR RIGHTS

Subject to applicable Malaysian law, you may request access to or correction of certain personal information that we hold about you.

You may also contact us if you have questions about how your personal information is being used or wish to withdraw consent where applicable.

THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or use services provided by third parties.

MOUSSÉA is not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of third-party services before providing personal information to them.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page together with the revised “Last updated” date.

CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us at:

MOUSSÉA
Operated by Mossarium Concept Design Sdn. Bhd.
Email: [your customer service email]
Malaysia